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Manager, Personal Supports

Position: Manager, Personal Supports                 

Department: Community Integration                           

Reports to: Sr. Manager, Person-Centered Planning                              

Exempt/Non Exempt: Exempt


Summary:  This position will also be responsible for managing the Personal Supports Program, including participant recruitment, staffing, program implementation and ongoing supervision. 


Essential Duties and Responsibilities related to Personal Supports:

  • Recruit participants for Personal Supports by conducting outreach and marketing to DDA Service Coordinators, through Transition and Resource Fairs, and by working with other League department managers/directors to identify current existing participants who may benefit from Personal Supports.

  • Conduct intake/screenings for participants referred for Personal Supports.

  • Request Personal Supports funding, as needed, through DDA by writing and submitting a Service Funding Plan and Cost Detail outlining the specific request.

  • Work collaboratively with the HR department to recruit, screen, and hire quality staff to serve as Support Counselors in the Personal Supports program in an efficient manner.

  • Provide ongoing training and supervision to Support Counselors implementing Personal Supports.

  • Schedule and facilitate quarterly staff meetings to convene all Personal Supports staff for the purpose of information sharing, mandatory trainings, agency updates, DDA/funding updates, and general professional staff development.

  • Remain available for on-call/crisis situations, and to provide guidance and support to Support Counselors working remotely as needed.

  • Provide support in the field (community or participant’s home) when necessary (i.e., to assist with behavioral challenges, model strategies, observe staff interactions, etc.)

  • Complete monthly Personal Supports billing in PCIS.

  • Complete monthly Transportation billing forms, as instructed by DDA.

  • Review weekly timesheets to prepare excel spreadsheet for submission to HR/Payroll on a bi-weekly basis.

  • Review monthly Expense Reimbursement forms submitted by staff for accuracy, prior to submitting to HR/Payroll.

  • Monitor weekly progress notes to be sure all are present and spot check for quality, prior to filing in participants’ Master Files.

  • Participate in participant Person-Centered Planning meetings, including developing meaningful and measurable goals for participants receiving Personal Supports.

  • Attend trainings to ensure compliance with regulatory bodies and evidence based practices, incorporate into the program as appropriate.

  • Assure services meet CARF, DDA, OHCQ and other regulatory requirements for Personal Supports.  


Non-essential Duties and Responsibilities:

  • Additional responsibilities as assigned by Supervisor.

  • Demonstrate the Five Core Values of The League (Accountability, Participant Focus, Quality, Independence and Mutual Respect).

  • Operationalize the mission of The League for People with Disabilities by creating a supportive environment for participants and staff


Qualification Requirements:

  • Access to a reliable automobile and a valid driver’s license with no more than 3 points.

  • Familiarity with DDA services and regulations.

  • Excellent written and oral communication skills.


Education and/or Experience:

  • Minimum of 3 years’ experience working with persons with developmental disabilities.

  • HS Diploma required, Bachelor’s Degree in Human Services, Psychology, or a related field preferred.

Minimum of 2 years’ supervisory experience.


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